IMPLEMENTING SURFACE STRUCTURE TAXONOMY IN ANALYZING UNDERGRADUATE STUDENTS’ BUSINESS E-MAIL ERRORS

Laila Desnaranti(1*), Febby Pratama Putra(2)

(1) Program studi pendidikan ekonomi Universitas Indraprasta PGRI
(2) Universitas Indraprasta PGRI
(*) Corresponding Author

Abstract


Because of technological advancements, email (electronic mail) has become a common tool for business communication and transactions. That is why, one of the topic that undergraduate students learn in business English course is how to write formal email. Error analysis plays a vital function in assisting lecturers in identifying the kind of errors that undergraduate students make most frequently in their writing as well as the reasons behind those errors. Based on the issues that have been discussed before, the researchers would like to investigate what are the errors in the formal email that the undergraduate students write. The researchers also want to determine which kind of errors that the undergraduate students most and least produce. This research use surface structure taxonomy to explore errors that undergraduate students made in their formal business emails. Following extensive deliberation and meticulous examination of data from 68 formal emails written by undergraduate students, the researcher found that there are 27 (39,7%) omission erorrs,  19 (27,9%) addition errors, 12 (17,6%) misformation errors, and 10 (14,7%) misordering errors. From the analysis result, the most errors which is done by the undergraduate students in their formal email is omission error and the least is misordering errors.


Keywords


Business English; E-mail; Error Analysis

Full Text:

PDF

References


Ahmed, A. (2020). The Use of Etiquette by Libyan EFL Postgraduate Students in Writing Formal Emails. Sabratha University Scientific Journal, 4(2).

Ariffin, K., Darus, N. A., Abdul Halim, N., & Awang, N. A. (2021). Analysing Morphological Errors in ESL Graduating Students’ Writing based on Surface Structure Taxonomy. International Journal of Modern Languages And Applied Linguistics, 5(3), 42. https://doi.org/10.24191/ijmal.v5i3.14231

Arikunto, S. (2012). Prosedur Penelitian. Rineka Cipta.

Arputhamalar, A. (2014). Significance of Formal Business Writing Skills in Undergraduates. Research Scholar, 2(III), 229–233.

Bailey, S. (2011). Academic writing: A handbook for international students (3rd ed.). Routledge.

Brown, H. D. (2007). Principles of language learning & teaching. Pearson Education.

Corder, S. . (2000). Error Analysis and Interlanguage. Oxford University Press.

Dewi, R. C., Rangkuti, F. H., & Supriadi. (2021). Grammatical Errors on EFL Students’ Conversation Practice: Surface Strategy Taxonomy. Journal Of Education And Teaching Learning (JETL), 3(3), 10–17. https://doi.org/10.51178/jetl.v3i3.266

Dulay, H., Burt, M., & Krashen, S. (1982). Language Two. Oxford University Press.

Elliott, A., & Urry, J. (2010). Mobile lives. Taylor & Francis.

Ellis, R., & Barkhuizen, G. (2005). Analysing Learner Language. Oxford University Press.

Firharmawan, H., & Komariyah, I. (2021). An Error Analysis of Descriptive Writing Based on Surface Strategy Taxonomy Made by the Eight Grade Students of SMP N 6 Kebumen in the Academic Year of 2019 / 2020. English Education and Literature Journal (E-Jou), 1(02), 93–100. https://doi.org/10.53863/ejou.v1i02.147

Guffey, M. E. (2010). Essentials of business communication. South-Western Cengage learning.

Hopkins, J. (2018). Email Etiquette Guide.

Iliescu, D. V. (2014). Business Email Etiquette.

Jain, N., & Mukherji, S. (2012). Effective Business Communication. Tata McGraw Hill Education Private Limited.

James, C. (2013). Errors in language learning and use: Exploring error analysis. Routledge.

Juneja, P. O., & Mujumdar, A. (2010). Business Communication-Techniques and Methods. Orient BlackSwan.

Maolida, E. H., & Hidayat, M. V. C. (2021). Writing Errors Based on Surface Structure Taxonomy: A Case of Indonesian EFL Students’ Personal Letters. International Conference on Education of Suryakancana (IConnects Proceedings)., 1(March), 287–292. https://www.researchgate.net/publication/353514447

Marita, Y. (2020). An Error Analysis of Phrasal Verb Mistake Based on Surface Strategy Taxonomy In Writing An English Essay. Edu-Ling: Journal of English Education and Linguistics, 3(2), 215. https://doi.org/10.32663/edu-ling.v3i2.1412

Meilia, N. A., Ngadiso, & Sulistyawati, H. (2013). An Error Analysis on the Surface Strategy in Descriptive Text Writing made by the Eighth Grade Students of Smp N 1 Mojolaban. English Education: Jurnal Pendidikan Bahasa Inggris Universitas Sebelas Maret, 2(1), 147–155. https://doi.org/10.36057/jips.v6i1.536

Moelong, L. (2014). Metode Penelitian Kualitatif: Edisi Revisi. Remaja Rosda Karya.

Nisa, K. (2018). Error Analysis in Subject-Verb Agreement of English Departement Graduate Student’s Thesis as EFL Learners Based on Surface Strategy Taxonomy. The 1st International Conference on English Language Teaching and Learning (1st ICON-ELTL, 1–23.

Oxford. (2012). Oxford Basic English Dictionary Fourth Edition. Oxford University.

Ramadhani, A. (2020). ANALYSIS OF STUDENTS’ WRITING BY USING SURFACE TAXONOMY STRATEGY AT PRE-PLANET PROGRAM OF KRESNA ENGLISH LANGUAGE INSTITUTE Anisah Ramadhani. Jurnal Pendidikan Bahasa Inggris Proficiency, 2(1), 1–9.

Reynolds, A. J., Chen, C.-C., & Herbers, J. E. (2009). School Mobility and Educational Success: A Research Synthesis and Evidence on Prevention Arthur. Journal of Chemical Information and Modeling, 53(9), 1689–1699.

Ritchie, J., Spencer, L., & O’Connor, W. (2003). Carrying out qualitative analysis. Qualitative research practice: A guide for social science students and researchers. Sage Publications, Inc.

Shaitan, A., Zakhidova, G., Shaitan, A. P., & Candidate, Z. (2021). Writing a Formal Email in English: Exploring university students’ pragmatic competence. Central Asian Journal of Education, 6(1), 7–8. https://uzjournals.edu.uz/cjeduAvailableat:https://uzjournals.edu.uz/cjedu/vol6/iss1/14

Smith, J. (2016). Email-etiquette rules every professional should know. Business Insider.

Suhono. (2016). Dulay’s Surface Strategy Taxonomy on The EFL Students ’ Composition : A Study of Error Analysis. Jurnal Iqra, 1(2).

Susanto, I. (2016). An Error Analysis on Subject-verb Agreement Found in Hortatory Exposition Texts Written by Writing 3 Students of English Department. In Resma (Vol. 3, Issue 2).

Sychandone, N. (2016). Comparative Error Analysis in English Writing By First, Second, and Third Year Studnets of English Department of Faculty of Education At Champasack University. Jurnal Penelitian Humaniora, 17(1), 74. https://doi.org/10.23917/humaniora.v17i1.2353.




DOI: http://dx.doi.org/10.30998/rdje.v10i2.23360

Refbacks

  • There are currently no refbacks.


Google Maps

Publisher :

Universitas Indraprasta PGRI

Pusat Kajian Ilmu Ekonomi (PUSKANOMI)
Adress : Kampus B | Jl. Raya Tengah No.80, RT.6/RW.1, Gedong, Kec. Ps. Rebo, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13760
Work Hours : 09.00 AM – 09.00 PM


RDJE Stats

Visitors RDJE (Research and Development Journal of Education) Since March 15'Th 2020
Flag Counter


Lisensi Creative Commons
RDJE (Research and Development Journal of Education) - is licensed under a Creative Commons - Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).