PENGARUH KEKUASAAN,DESAIN KERJA DAN INOVASI TERHADAP KUALITAS LAYANAN DI JAKARTA TIMUR

Mariasih Mariasih(1*)

(1) Universitas Indraprasta PGRI
(*) Corresponding Author

Abstract


Abstract. The objective of the research were to analyze the influence of power, work design, and innovation on the service of quality of teachers in the Makasar District Dinas Pendidikan Wilayah II Kota Administrasi East Jakarta. The research was conducted at SMA country teachers in Makasar District Dinas Pendidikan Wilayah II Kota Administrasi East Jakarta. The research problems were (1) there was a direct effect of power onservice of quality, (2) there was a direct effect of work design onservice of quality, (3) there was a direct effect of innovation onservice of quality, (4) there was a direct effect of power on innovation, (5) there was a direct effect of work design on innovation. The study utilized descriptive-correlation method and path analysis of the research teacher questionnaires and documentary analysis. The number of samples was 163 teachers. The finding of the study showed that: (1) there was a direct effect of power onservice of quality, (2) there was a direct effect of work design onservice of quality, (3) there was a direct effect of innovation on service of quality, (4) there was a direct effect of power on innovation, (5) there was a direct effect of work design on innovation. The finding reommended that: to increase the service of quality, (1) increasing power of headmaster, (2) increasing work design of school in the Makasar District Dinas Pendidikan Wilayah II Kota Administrasi East Jakarta.

Keywords: Power, work design, innovation, and service of quality

Abstrak. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh kekuasaan, desain kerja, dan inovasi terhadap kualitas pelayanan guru pada Kecamatan Makasar Dinas Pendidikan Wilayah II Kota Administrasi Jakarta Timur. Penelitian dilakukan pada guru SMA negeri di Kecamatan Makasar Dinas Pendidikan Wilayah II Kota Administrasi Jakarta Timur. Rumusan masalah dalam penelitian ini adalah (1) ada pengaruh langsung kekuasaan terhadap kualitas layanan, (2) ada pengaruh langsung desain kerja terhadap kualitas layanan, (3) ada pengaruh langsung inovasi terhadap kualitas layanan, (4) Ada pengaruh langsung power terhadap inovasi, (5) ada pengaruh langsung desain kerja terhadap inovasi. Penelitian menggunakan metode deskriptif-korelasi dan analisis jalur penelitian kuesioner guru dan analisis dokumenter. Jumlah sampel yang diambil adalah sebanyak 163 guru. Hasil penelitian menunjukkan bahwa: (1) terdapat pengaruh langsung antara kekuasaan terhadap kualitas layanan, (2) terdapat pengaruh langsung desain kerja terhadap kualitas layanan, (3) terdapat pengaruh langsung inovasi terhadap kualitas layanan, (4) ada pengaruh langsung kekuasaan terhadap inovasi, (5) ada pengaruh langsung desain kerja terhadap inovasi. Temuan tersebut merekomendasikan bahwa: untuk meningkatkan kualitas pelayanan, yang dilakukan adalah (1) meningkatkan kekuasaan kepala sekolah, dan (2) meningkatkan desain kerja sekolah di Kecamatan Makasar Dinas Pendidikan Wilayah II Kota Administrasi Jakarta Timur

Kata kunci : Kekuasaan, Disain kerja, Inovasi, dan Kualitas layanan


Full Text:

PDF

References


DAFTAR PUSTAKA

Achua,Christopher F.Achuadan Robert N. Lussier, Effective Leadership.Fifth International Edition.Printed in Canada: South-Western.Cengage Learning, 2013

Arikunto, Suharsimi.Prosedur Penelitian.Jakarta: PT.RinekaCipta, 2006.

Bateson, John E.G dan K. Douglas Hoffman. 2011. Service Marketing. Canada: South-Western, 2011

Gronroos, Christian. Service Management and Marketing. England: John Wiley & Sons, Ltd, 2000.

Jones, Gareth R. Organizational Theory, Design, and Change. New Jersey AS: Pearson Education, Inc., 2010 .

Juran, Joseph M. and A. Blanton Godfrey, Juran Quality Handbook. New York: McGraw-Hill, 1999.

Kaiser, Stephan and Max Josef Ringlstetter. Strategic Management of Professional Service Firms. Theory and Practice. London dan New York: Springer, 2011

Mullins, Laurie J.Management and Organisational Behaviour.England: Peorson Education Limited, 2010.

Oakland, John S.Oakland on Quality Management. Oxford: Elsevier, 2004.

Osborne, Stephen P. and Kerry Brown.Managing Change and Innovation in Public Service Organizations . New York: Routledge, 2005.

Parasuraman, Zeithaml and Berry dalam Arief, Pemasaran Jasa dan Kualitas Pelayanan.Malang :Bayumedia Publishing, 2007.

Peraturan Pemerintah Republik Indonesia Nomor 32 Tahun 2013 tentang Perubahan atas Peraturan Pemerintah Nomor 19 Tahun 2005 Tentang Standar Nasional Pendidikan. Jakarta: Permata Press, 2014.

Robbin, Stephen P. and Mary Coulter.Management.New Jersey AS: Pearson, 2012.

Sallis, Edward. Total Quality Management in Education. London: Kogan Page Ltd., 2002.

Sugiyono. Metode penelitian Administrasi. Bandung: Alfabeta, 2007.

Undang-Undang Sistem Pendidikan Nasional Nomor 20 Tahun 2003

Yukl, Gary. Leadership in Organizations.New York: Pearson, 2010.




DOI: http://dx.doi.org/10.30998/fjik.v7i3.7315

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Mariasih Mariasih

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

  Publisher:
Universitas Indraprasta PGRI

Address: Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Jl. Nangka No. 58 C (TB. Simatupang), Kel. Tanjung Barat, Kec. Jagakarsa, Jakarta Selatan 12530, Jakarta, Indonesia. 
Phone: +62 (021) 7818718 – 78835283 | Close in sunday and public holidays in Indonesia
Work Hours: 09.00 AM – 08.00 PM
Best hours to visit: From 9 am to 11 am or after 3 pm. The busiest times are between 11 am and 3 pm. 
  Creative Commons License
Faktor : Jurnal Ilmiah Kependidikan is licensed under a Creative Commons Attribution 4.0 International License.