Analisis Faktor-faktor yang Mempengaruhi Kinerja Karyawan di Unit Customer Care dan Customer Service Relationship PT. XYZ

Novita Sianipar; Aulia Fashanah Hadining

doi:10.30998/string.v8i1.16460

Analisis Faktor-faktor yang Mempengaruhi Kinerja Karyawan di Unit Customer Care dan Customer Service Relationship PT. XYZ

Novita Sianipar^(1*), Aulia Fashanah Hadining⁽²⁾

(1) Universitas Singaperbangsa Karawang
(2) Universitas Singaperbangsa Karawang
(*) Corresponding Author

Abstract

Employees play an important role in running a company's operation. Their performance can determine whether or not a company can operate efficiently. There are a number of aspects that can affect employee performance in a company, two of which are QualityiofiWorkiLife and Job Satisfaction. This research is aimed at examining the effect of Quality of Work Life and Job Satisfaction on employee performance at PT. XYZ. The sample is obtained using purposive sampling method, in which all members of the employees in the Customer Care and Customer Service Unit of PT. XYZ participate as respondents, with a total of 10 respondents. The method used in data processing is Multiple Regression test. The t-test result for the QualityiofiWorkiLife (X1) variable is 2,948 and for the Employee Performance (Y) variable is 2,821, which is greater (>) than the t-table value of 2,365. Meanwhile, the calculated f-test result is 133,763, which is greater (>) than the F-table value of 4,46. This indicates that there is an influence between Qualityi ofiWorkiLife and Job Satisfaction on Employee Performance at PT. XYZ, both partially and simultaneously

Keywords

quality of work life; employee performance

Full Text:

PDF

References

Ramadhan Harahap, “Analisa Kepuasan Kerja Karyawan Di Cv. Rezeki Medan,” Angew. Chemie Int. Ed. 6(11), 951–952., vol. 8, no. 2, pp. 97–102, 2017.

R. R. Pramudya, “Analisis Pengaruh Quality of Work Life dan Mutasi Karyawan Terhadap Kepuasan Kerja Pada PT. PLN (Persero) UP3 Mojokerto,” J. Ilmu Manaj., vol. 8, pp. 426–433, 2020, [Online]. Available: https://ejournal.unesa.ac.id/index.php/jim/article/view/31761

N. Arifin, “Analisis Kualitas Kehidupan Kerja, Kinerja, Dan Kepuasan Kerja Pada Cv Duta Senenan Jepara,” J. Econ., vol. 8, no. 1, pp. 11–21, 2012, doi: 10.21831/ECONOMIA.V8I1.797.

M. Aljuhri, “Pengaruh Kualitas Kehidupan Kerja Dan Lingkungan Kerja Sekolah Terhadap Motivasi Berprestasi,” J. Adm. Pendidik., vol. 24 No. 1, pp. 146–158, 2012.

Y. W. Setiyadi and S. Wartini, “Pengaruh Kualitas Kehidupan Kerja terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Intervening,” Manag. Anal. J., vol. 5, no. 4, pp. 315–324, 2016, [Online]. Available: https://journal.unnes.ac.id/sju/index.php/maj/article/view/12306

M. Sembiring, K. Turnip, and S. Hardjo, “Hubungan Kepemimpinan Transformasional Dan Semangat Kerja Dengan Keterlibatan Kerja,” J. Magister Psikol. Univ. Medan Area, vol. 7, no. 1, pp. 39–49, 2015.

Najmah Medina Sari Nasution and M. DR, “Hubungan Lingkungan Kerja Non Fisik dengan Kepuasan Kerja pada Perawat RSJ Prof.Dr.Muhammad Ildrem Sumatera Utara,” J. Divers., vol. 3, no. 2, pp. 34–41, 2017, [Online]. Available: https://ojs.uma.ac.id/index.php/diversita/article/view/1259/1393

C. B. Wangke, “Pengaruh Quality of Work Life terhadap Kinerja Karyawan PT. Javas Pelita Indonesia,” Jmba-Jurnal Manajeme Dan Bisnis, vol. 07, no. 01, pp. 20–23, 2021.

Daniel Hendrawijaya and A. Rizal, “Pengaruh Motivasi Kerja Dan Quality Of Work Life (Qwl) Terhadap Kepuasan Kerja Dan Dampaknya Pada Kinerja Karyawan,” J. Ilm. Indones., vol. 7, no. 8.5.2017, pp. 2003–2005, 2022.

J. Jufrizen and T. S. Sitorus, “Pengaruh Motivasi Kerja dan Kepuasan Kerja Terhadap Kinerja Dengan Disiplin Kerja Sebagai Variabel Intervening,” Pros. Semin. Nas. Teknol. Edukasi Sos. dan Hum., vol. 1, no. 1, pp. 841–856, 2021, [Online]. Available: http://jurnal.ceredindonesia.or.id/index.php/sintesa/article/view/419/434

M. G. Mona, J. S. Kekenusa, and J. D. Prang, “Penggunaan Regresi Linear Berganda untuk Menganalisis Pendapatan Petani Kelapa. Studi Kasus: Petani Kelapa Di Desa Beo, Kecamatan Beo Kabupaten Talaud,” d’CARTESIANJurnal Mat. dan Apl., vol. 4, no. 2, pp. 196–203, 2015, doi: 10.35799/DC.4.2.2015.9211.

M. Sholeh and D. Wahyudin, “Pengaruh Sistem Informasi Manajemen dan Kompetensi Terhadap Efektifitas Kerja di PT Citra Solusi Informatika,” Abiwara J. Vokasi Adm. Bisnis, vol. 3, no. 1, pp. 28–41, 2021, doi: 10.31334/ABIWARA.V3I1.1841.G875.

M. E. S. Siregar and S. Dalimunthe, “Pengaruh Profitabilitas, Ukuran Perusahaan, Kebijakan Dividen Dan Struktur Modal Terhadap Nilai Perusahaan Pada Perusahaan Manufaktur Yang Terdaftar Di Bursa Efek Indonesia Periode 2015-2017,” J. Ris. Manaj. Sains Indones., vol. 10, no. 2, pp. 356–385, 2019.

DOI: http://dx.doi.org/10.30998/string.v8i1.16460