Aplikasi Pengukuran Kinerja Layanan Perpustakaan berdasarkan ISO 11620:2008
(1) (Scopus ID : 57205158714) Universitas Indraprasta PGRI
(2) Universitas Indraprasta PGRI
(3) Universitas Gunadarma
(*) Corresponding Author
Abstract
Libraries as institutions that manage documents and information services need to be handled professionally by following professional methods and standards. The performance of a library is reflected in its service to users. Therefore, the library needs to always improve the services provided to meet user expectations. To make it easier to measure performance, it is necessary to have an application that processes data and produces reports on the performance of library services. The purpose of this research is to produce an application to measure the performance of library services based on ISO 11620:2008. Applications are made using the Java programming language. From the results of performance measurement, the highest performance value on the user satisfaction indicator is 0.768 and the lowest is on the per capita library staff indicator. The total value of library service performance is 2,142 in the low category.
Keywords
Full Text:
PDFReferences
V. Devani, “Pengukuran Kinerja Perpustakaan Dengan Pendekatan Balanced Scorecard,” J. Ilm. Tek. Ind., vol. 15, no. 1, p. 27, 2016.
E. Sijabat, “Efektivitas Website Dan Kinerja Pustakawan Dalam Meningkatkan Minat Masyarakat Menggunakan Perpustakaan Kota Medan,” J. SIMBOLIKA Res. Learn. Commun. Study, vol. 2, no. 2, pp. 259–275, 2016.
M. Zunaidi, T. Soedarto, and E. Priyanto, “Pengukuran Kinerja Perum Perhutani Divisi Regional Jawa Timur dengan Pendekatan Integrated Performance Measurement System (IPMS),” J. Ilm. Ekon. Manaj. dan Agribisnis, vol. 9, no. 1, pp. 61–70, 2021.
A. Syaikhu, “Jurnal Pustakawan Indonesia Volume 10 No. 2,” vol. 10, no. 2, pp. 36–37, 2010.
A. R. Saleh, “Indikator Kinerja Perpustakaan Menurut ISO 11620: 2008 (Information and Documentation – Library Perfomance Indicators) Bagian Pertama dari Dua Tulisan,” Media Pustak., vol. 20, no. 3, p. 20 (2), 2013.
Yusrawati, “Evaluasi kinerja pustakawan perpustakaan perguruan tinggi melalui Standar PAK dan ISO 11620-1998,” Libria, vol. 8, no. 1, pp. 143–155, 2016.
C. C. Asmad and T. Mathar, “Peran Pustakawan dalam Meningkatkan Kinerja Perpustakaan (Studi Kasus di Perpustakaan MAN I Makassar),” Khizanah al-Hikmah J. Ilmu Perpustakaan, Informasi, dan Kearsipan, vol. 3, no. 2, pp. 101–111, 2015.
N. Sasono, M. C. Aruan, and A. Rahadyan, “Perancangan Sistem Aplikasi Penilaian Kinerja Karyawan pada PT Bluepay Digital International Berbasis Java,” J. Inform. Univ. Pamulang, vol. 5, no. 1, pp. 1–7, 2020.
I. D. Nurjanah and D. I. Panjaitan, “Perancangan Aplikasi Pembayaran Buku Paket dan Buku Modul pada Sekolah Dasar Swasta Hang Tuah 3 Berbasis Java,” J. Ris. dan Apl. Mhs. Inform., vol. 03, no. 03, pp. 477–483, 2022.
DOI: http://dx.doi.org/10.30998/string.v7i1.13916
Refbacks
- There are currently no refbacks.
Copyright (c) 2022 Fanisya Alva Mustika
This work is licensed under a Creative Commons Attribution 4.0 International License.
STRING (Satuan Tulisan Riset dan Inovasi Teknologi) indexed by:
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi 4.0 Internasional.
View My Stats