Implementasi Pengukuran Kinerja Model Malcolm Baldrige untuk Kinerja Unggul dalam Meningkatkan Keunggulan Bersaing di PT Pos Indonesia

Hesti Sugesti(1*), Angga Dewi Anggraeni(2)

(1) Politeknik pos indonesia
(2) Politeknik Pos Indonesia
(*) Corresponding Author

Abstract


Problems faced by PT. Pos Indonesia is the number of private competitors engaged in logistics, making it difficult to compete in the industry. By implementing company performance measurement using the Malcolm Balridge Performance Excellence model, it is expected that PT. Pos Indonesia can find out its advantages and can improve it. Based on the results of research to 88 respondents using quantitative verification methods, obtained an overview of the company's performance is in the very good category but the measurement of company performance has not been fully measured using the Malcolm Balridge method, and a picture of competitive advantage in either category. From the data analysis test results obtained by the company's performance with the Malcolm Balridge model has a positive and significant effect on competitive advantage at PT. Pos Indonesia.


Keywords


MBCfPE, Competitive Advantage, Performance Excellence.

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References


Regi Mayani, Ambar Harsono, Sugih Arijanto. (2015). Pengukuran Performasi Berdasarkan MBCFPE Pada Kategori Proses Fokus Operasi Serta Kategori Hasi Item Produk dan Proses Di Yayasan X.

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Utami, P. Setyorini, R. (2014). Analisis Pengaruh Kriteria Lainnya Dalam Malcolm Baldrige Criteria for Performance Excellence (MBCFPE) Terhadap Kepemimpinan Pada PT Krakatau Steel (Persero), 1(3).

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DOI: http://dx.doi.org/10.30998/sosioekons.v12i1.5672

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